Suppose the challenge is to improve quality control in a manufacturing process and your group selects the occupation of carpenter. You then might write down the following notes about carpentry:
• A carpenter pounds nails on the tip with a hammer to prevent splitting wood.
• A good carpenter always "measures twice and cuts once."
• The quality of sanding determines the quality of the final finish.
• It's easier to saw wood with the grain than against it.
• Always use the right tool for the job (for instance, don't use a screwdriver as a hammer).
These descriptions then might prompt the following ideas:
• "Blunt" the impact of errors by developing a quality program that "hammers" on the theme of quality improvement.
• Require all manufacturing employees to check their output twice.
• Provide all employees with additional training in quality control activities.
• Conduct regular meetings with employees to make sure they are aligned with management's goals and philosophy.
• Make sure all employees use the latest technology to improve job quality.
101 Activities for Teaching Creativity and Problem Solving. Copyright © 2005 by John Wiley & Sons, Inc. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
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