I would like to thank the four Pfeiffer personnel who were instrumental to the development of this book. First, I would like to thank Laura Reizman for her help in working with all of the details involved in marketing this book, as well as other administrative tasks. Next, my gratitude to Kathleen Dolan Davies in handling all of the production aspects with great skill and, especially, patience. Special thanks go to Dawn Kilgore for once again helping with final production elements. Finally, I cannot thank and praise enough acquisitions editor Martin Delahoussaye. He played a pivotal role in working with me to "birth" this project during its initial conceptualization and then in working out the overall structure and format. All of these people, who work in a relatively highstress business, were an absolute delight to work with. Thank you all.

Getting Started

Chapter 1

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