Be Credible

If you quote research or other sources, give specific citations to back your claims. Simply saying, "Research has found ..." is not enough. Such a statement actually opens you up to challenge by some of the participant types described later in this chapter.

Make eye contact

Respect learners

Mirror participant behavior

Start on time

Be consistent

Self-disclose

Pay attention to learner needs

Be consistent

Self-disclose

Pay attention to learner needs

Empathize with learners

Building Trust and establishing Rapport

Empathize with learners

Building Trust and establishing Rapport

MINDMAP 1. Building Trust and Establishing Rapport

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