Troubleshooting Problems That Interfere with Goals

Troubleshooting foreseeable and potential problems can be difficult. It requires critical thinking skills to examine the path to your goal, and imagine or note all of the things that might go wrong as you work toward achieving it. For example, you had minor outpatient surgery and received a bill for $8,500. You can submit it to your insurance company which will cover 80% of the cost. However, the company has rules for filing claims, including that they be submitted no later than 30 days after treatment. If you wait two months before trying to get reimbursed, you will lose $6,800.

Let's look at this problem in terms of troubleshooting ahead of time. You have a very expensive bill to pay. You can solve that problem by filing a claim with your insurance company because it is a covered expense. How can you determine the potential problems that could prevent you from being reimbursed $6,800? The best way is to familiarize yourself with all of the rules of your insurance company. Do they require the hospital to bill them directly? Do they require pre-approval? Do they have a time limit for claim filing? Once you understand exactly what they demand, you can follow their rules and get reimbursed. Your potential problems, in other words, are defined in this case as the rules for reimbursement. If you do not follow all of them, you will not get your money.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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