Roadblock to Defining a Problem

Often the biggest impediment to defining a problem is speed. When you are busy, especially on the job, you may be tempted to simply deal with superficial evidence, especially when it comes in the form of an aggravation or irritation. In such as case, you act quickly, rather than stop to look and see if the problem is merely the symptom of a larger or more serious issue.

However, what seems like a time saver (quickly resolving an aggravating situation) could actually cost you more time in the long run. If you have mistakenly identified the symptoms of a problem as the true problem, as stated earlier in this lesson, then your solution will be inadequate and the real problem will still be there.

In addition to wasting time by focusing on the false problem, you should keep in mind that there are many instances when doing the right thing is actually faster and simpler that dealing with the symptoms of a problem. For instance, in the elevator scenario described on page 18, the real problem is that the tenants do not like the effect the extra floors have on their elevator use. When defined as such, you will not consider expensive and complicated problems such as where to buy faster elevators or how to construct additional elevator shafts.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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