Pretest Answers

LESSON

► Recognizing a Problem

LESSON SUMMARY

This lesson teaches you how to recognize a problem and to determine its importance or severity, so that you can begin to think critically and begin problem solving.

We all face problems every day. Some are simple, requiring a short period of time to solve, such as running low on gas in your car. Others are complex, and demand much of your time and thought. For instance, you might be asked by your boss to determine why the latest sales pitch for your largest client failed, and then come up with a new one.

You cannot solve a problem without first determining that you have one. Once you recognize the problem, you will want to prioritize—does your problem demand immediate attention, or can it wait until you are finished working on something else? If you have more than one situation to resolve, you must rank them in order of importance, tackling the most important first. This lesson will help you to do just that.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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