Practice

You are building a house and need to decide how to heat it. The contractor can put in a natural gas, propane, or electric furnace. You want to choose the option that is the least expensive to operate. A search on the Internet yields five results. Which website(s) will most likely have the information you need to make a decision?

1. www.epa.org: the Environmental Protection Agency

2. www.ashrae.org/: the American Society of Heating, Refrigerating, and Air-Conditioning Engineers

3. www.forestry.ext.edu: educational site about the use of wood in home heating units

4. www.electricfurnaceswebe.com: retailer of electric powered home heating units

5. www.energycodes.gov: Kansas State University's Engineering Extension website

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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