Practice

What is the actual problem and what is the perceived problem in the following scenario?

The owner of an office building decides to add ten floors to increase the number of tenants. When construction is complete, the original tenants begin to complain about how slowly the elevators are running. The owner calls an elevator company, explains the situation, and asks them to install a faster elevator. He is told that there is no faster elevator, and that the problem is not the speed of the elevator, but

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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