Option 1 Confront the Employee

Who is helped?

store owner

Long/short term?

Long (won't lose profits again)

Who is harmed?

store owner

Long/short term?

Long (might lose employee)

Option 2: Fire Employee

Who is helped?

no one

Long/short term?

Who is harmed?

store owner

Long/short term?

Possibly Long (won't easily replace employee, will have to do more work himself)

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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