Observation

You are continuously using your senses to observe your environment. For instance, you see that the gas gauge is indicating that your tank is near empty; you hear your dog barking when he needs to be let out; you feel the heat coming off a grill before putting your food on it.

This sounds simple, and often it is. Consciously using your senses to gain a better understanding of your environment, however, involves another step. Instead of simply noting something, you need to put it in a context or make an inference once you have observed a potential problem. That means the information you gathered using one or more of your senses is not enough on its own to determine the existence of a problem. An inference is simply taking the information you observe and making sense out of it. Ask yourself, what does this mean?

For example, you are waiting with your cowork-ers for envelopes that contain information about pay raises. When the envelopes are passed out, those who open them and read their contents look depressed. You

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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