Lesson 2 Defining a Problem

This lesson explained how to avoid "solving" something that is not your actual problem. Defining a real problem entails gathering information, and carefully examining what may first appear to be a large problem (it could be a number of smaller ones). It also means not being tricked into solving offshoots of a problem or mistaking the more obvious consequences of a problem for the actual problem. Two ways to be sure you are considering a real problem are to avoid making assumptions and to think the situation through.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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