In Short

Troubleshooting begins with identifying those problems that will or may get in the way of your achieving your goals. You might know about them ahead of time, and even be able to prevent them, or keep minor problems from becoming major. Or, you may encounter them as they arise without warning. Either way, knowing how to find solutions and move forward will ensure that you reach your destination.

Skill Building Until Next Time

■ Practice troubleshooting someone else's problems. When a friend tells you about his or her current dilemma, think about how they might have prevented it or how they can solve it.

■ Practice troubleshooting a global issue. Read a few articles on an issue of international importance, such as the crisis in the Middle East or global warming. Use the troubleshooting graph to work through possible ways to avoid or resolve the problems that may or will result from this issue.

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