In Short

Your solutions and decisions are only as good as the information you use to make them. Sometimes that information is close-at-hand and you need only deal with facts already known to you. In other instances, you may need to do some research. The three best resources to consult are the Internet, the library, and other people (experts). Knowing how and when to use each type of resource can mean the difference between making an uninformed decision, and standing solidly behind the facts as you solve problems and decide among various options.

Skill Building Until Next Time

■ Which type of Internet resource are you least familiar with? If you have never used a meta-search engine, spend some time making practice searches. You might want to compare your results with those found at a resource you use frequently. Visit some of the sites mentioned earlier in this lesson and see what each has to offer. Follow some of their links to find more information that may be of interest to you.

■ The next time you have a doctor's appointment, think before you go about health-related questions you would like answered. Write them down, and consult the expert during your exam.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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