Checking Credentials

As with other types of resources, before relying on an expert, determine that the person has the proper credentials. Ask questions about where they are getting their information from. On what sources do they rely? How are they qualified to provide you with the information you are looking for? For example, you need to know how many people have used your town park's picnic area this summer. You call your Recreation and Parks Department and ask if someone can help you. The director of the department gives you a number in answer to your question. You can then ask where the number came from. Did they look up records of who reserved the park space and how many people they included in the permits, or are they estimating based on previous years' usage? For more information about checking credentials, read Lesson 8.

Friendly Persuasion

Friendly Persuasion

To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them

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